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Performance Difference Radio

Using Data to Manage Change Projects with Victoria Grady of Pivot Point

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Dr. Victoria Grady invented a new change analytic, The LOE Index, that predicts which sectors of an organization are (or are likely to) experience highest stress during a change initiative – and how to best mitigate it.  By implementing The LOE Index before, during and after a change project, change managers can more effectively allocate resources, monitor progress, adjust interventions, and demonstrate success using data.  Frequent guest co-host, Jinnie Lee Schmid, is the first consultant in the Southeast certified to offer The LOE Index to clients.

Victoria M Grady is currently a Visiting Assistant Professor in the Department of Organizational Sciences and Communication within the Columbian School of Arts and Sciences at the George Washington University in Washington D.C.  Her research is focused on the inherent loss of stability suffered by organizations introducing and implementing organizational change. Original research in 2005 resulted in the  validated model of an Organizational Loss of Effectiveness (LOE Model) explaining the tendency of individuals, often subconsciously, to struggle, resist, and potentially disrupt the organizational change initiative.

Dr. Grady continues to build on the research and practical application in the field of change management.  The original model was extended to include a validated analytic (LOE Index®) to quantitatively measure the tendency of individuals within an organization to embrace (or not) organizational change initiatives.  The index focuses on the individual employee, and how factors inherent in change impact overall performance.   Her consulting practice is focused on issues of Organizational Change/Trust and includes federal government institutions, non-profit organizations, and private sector companies.

For more information please visit her website at www.pivotpnt.com or contact her directly at vmgrady@loeindex.com

 

 

True Capacity; Leveraging a learning strategy to reduce turnover and increase productivity

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Turnover and low engagement can be a product of many factors.  We will discuss how a solid learning ro workforce development strategy will build capacity and effectiveness that is aligned with the short term and long-term workforce needs for an organization.  True Capacity explores the impact of learning on culture.

Erick Allen

For over 15 years Erick has worked in a learning and development capacity with Circuit City Stores Inc., The Tenn. Credit Union, Central Parking Corporation, CareCentric, and Level 4 Performance.

In 2009, Erick started the professional services firm, Level 4 Performance Inc., providing workforce performance solutions to organizations that cannot make the investment into a full time learning leader or desire to supplement the workload of an already overburdened training staff.  This includes the strategy and development of organizational learning, succession planning and training as a revenue source. Erick is currently President and CEO of Level 4 Performance.

Throughout his tenure at Central Parking and CareCentric Allen developed the first blended training programs for each company as well as launched the “Central Parking Online Academy” and CareCentric’s “The Learning Track” incorporating several vendors in the both the synchronous and asynchronous training space. As CEO of Level 4 he has been instrumental in the strategic planning of training initiatives for a wide variety of public and private organizations. Erick is respected widely throughout the training and education industry and is a charter member of the elearning Technology Advisory Board of Learn.com, has various published articles in trade magazines such as Small Business Technology, HHP and others, and has presented at various national and international conferences including Centra Software Worldwide Users conference and WebEx Corporation user’s conference, NAHC, Medtrade and various state sponsored Home Health conferences. Erick was educated at Volunteer State (A.S. Secondary Education) ,Belmont University (B.S. Human and Organizational Behavior), both in Nashville, TN and Kennesaw State University (MBA) in Georgia. His success in delivering training and managing educational organizations can be attributed to his strong business acumen; vast understanding of educational theory and his understanding that sound business practices are transparent to any industry as proven by his success in retail sales, operations, parking, healthcare, transportation and other industries.

www.linkedin.com/in/erickallen

twitter@level4update

 

The Importance of Having Access to Legal Support in Your Business

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On the outside of the Supreme Court it reads “Liberty and Justice for All” It is unfortunate, however, that justice is often only available to those who can afford it A recent study shows that working Americans and their families face a myriad of legal issues on almost a daily basis, but only about 60% actually sought out the services of a lawyer to help them. The study showed that Americans forgo or avoid help because of cost, access and trust issues. Dr. Vernon Allwood and Mr. Alistair Edwards discuss how the Legal Shield program can provide low cost affordable legal services to the average family.

In addition, there will be discussion on the fact that identity theft is now becoming the number one crime in America. The focus will be on the importance of having identity theft protection, particularly since Georgia leads the nation in identity theft crimes.

We will also make comments on how Human Resource Departments are using the Legal Shield, Identity Theft program to reduce absenteeism, increase productivity and decrease employee stress.

Dr. Vernon Allwood

Dr. Allwood received his Bachelor of Science and Masters Degrees from Queens College of the City University of New York, and his Ph.D in counseling education from Fordham University in New York.  He served as a mathematics and science teacher in the New York City Public Schools for more than ten years.  After receiving his advanced degrees, Dr. Allwood served as the Director of Counseling at John Jay College in New York, Associate Director of Counseling at Morehouse College and as the Director of Community Relations and Special Projects at the Morehouse School of Medicine.

He has extensive experience in the development of mentoring programs and is a founding board member of the International Mentoring Association.  While at Morehouse College, he developed the Morehouse Mentoring Program where college students served as role models and mentors for elementary school children.  This program acquired national recognition by receiving the Thousand Points of Light Award from President Clinton.

While at the Morehouse School of Medicine, Dr. Allwood developed several initiatives to increase the numbers of African American students in the educational pipeline for careers in biomedical science and the health professions.  One of the highlights of his career was the development of the Benjamin Carson Science Academy and the establishment of the Carson Scholars Program in Atlanta. His research interests include the development of models for the reduction of violence and antisocial behavior among inner city youth.

Dr. Allwood also has been engaged as an educational consultant for charter schools and the National Health Museum where he helped to develop standardized test taking skills for minority students and women. He recently joined Legal Shield as an Independent Associate where he is actively engaged in helping families to gain access to the legal system, as well as have adequate legal representation to protect them from identity theft.

You can reach Dr. Allwood via email.

Mr. Alistair Edwards

Mr. Edwards serves as Vice President of Group Marketing at LegalShield. He specializes in helping Businesses & Gov’t.Offices to improve their bottom line, by helping to decrease employee absenteeism rates. This is attained, through providing much needed Identity Theft Restoration and Employee/Business Legal Plans.

Today, all across the U.S. & Canada, employees are suffering from various “pressures of life.” Whether it’s being an Identity Theft victim, having garnishments, hassles by creditors, child support/child custody issues, traffic violations, forclosures,bankruptcies, life/auto/home/medical insurance issues, etc., these issues can cause employees to miss valuable time at work – which adversely affects their paychecks. These issues can also cause your business to suffer, or even close, due to absenteism or low productivity.

As a Certified Identity Theft Risk Management Specialist, Alistair’s goal is to educate business owners and their employees on the growing problem of Identity theft, every 4 seconds someone becomes a victim of identity theft. What we see on tv with all the catchy tunes and women speaking like men men speaking like women only covers the financial aspect of Identity theft and that is only 26% of all Identity theft, there is so much more, 5 areas in all.

Legal Shield is also Certified in Group sales and Small Business Legal Programs. They help small business with benefit packages that create better employee relations and retention, at no cost to the company! In this litigious society that we live in it is paramount that small businesses protect themselves and have legal guidance. We specialize in individual as well as small business plans with affordable rates.

You can contact Mr. Edwards via email.

 

The correlation between fitness and work productivity with Patrick Whaley of TITIN.

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Fitness is one of many facets of your life that effect your immune and central nervous systems. Studies have shown that individuals who workout 2-3 times a week are happier and have more energy.

TITIN introduces TITIN ForceTM, the world’s only weighted compression shirt system. TITIN Force layers eight pounds of hydro-gel inserts across major muscles of the upper body, creating a HyperGravityTM training environment for workouts and athletic training without restricting body movement. The three-part shirt system features a 14-pocket shirt, 14 hydro-gel inserts and a moisture-wicking compression shirt to firmly hold the flexible gel inserts in place.  Detailed information and images are available at TITINtech.com.

TITIN Force is a unique form of workout gear made up of three components. A 14-pocket inner shirt features A.M.Y.® antimicrobial materials to block odor and germs. Patented, fit-right, hydro-gel inserts are inserted into the pockets to provide eight pounds of weight during workouts. Third is an outer compression shirt that’s double-stitched and features Sorbtek® to pull moisture away from the body four times faster than other fabrics. The compression shirt securely holds the gel inserts firmly in place during the most strenuous workouts.

Along with enhancing workouts, The Force can be worn hot or cold for post workout regeneration. Heated or cooled, the indestructible hydro-gel inserts retain their flexibility for maximum comfort during workouts. Simply place the TITIN Force in a microwave or freezer and it transforms into a 45-minute hot compress or mobile ice bath.

Wearing a TITIN Force during workouts or most any type of sports training creates a HyperGravityTM training environment that can help with weight loss, muscle building, improved balance and increased speed. Wearing a Force shirt system prior to competing, or “pre-loading”, can deliver measured results. Testing has shown TITIN Force can provide up to a 13% increased vertical leap, an 11% increase in endurance and a 3% increase in running speed.

Patrick Whaley, founder of TITIN Tech said, “I set out to create a weighted shirt that could be comfortably worn during football practice, CrossFit training and most any other type of workout without restricting body movement. That’s what we accomplished. Wearing a TITIN Force is like training on earth and playing on the moon.”

TITIN Force is currently being used by many professional athletes, trainers and members of the military, including NFL wide receiver Michael Jenkins, Herman Demmink III, University of Tennessee’s Assistant Strength & Conditioning Coach and Mr. Justice Scholes, Physical Training Instructor, Royal Air Force.

The eight pound weight of TITIN Force was determined by safely adding 2-5% of body weight to an individual weighing 160-180 lbs. Hydro-gel inserts can be added or removed to adjust the weight of a TITIN Force. Both the 14-pocket inner shirt and outer compression shirt are machine washable for easy care. The TITIN Force is sized from small to XXL.

About TITIN Tech: TITIN Tech is a company focused on designing form-fitting, weighted workout gear that enhances performance without restricting natural movements. The company was formed by Patrick Whaley, who was awarded 1st place and People’s Choice Award at the 2010 Georgia Tech InVenture Prize for his weighted compression shirt system. The company’s debut product, TITIN Force is worn by NFL stars, CrossFit champions, MMA fighters, professional boxers, pro golfers and military personnel.

Awards:

TITIN’s award-winning product has won over $70,000 from business plan competitions to assist in commercializing his technology. In 2012, TITIN won $10,000 from the Under Armour Innovation Challenge. Prior to that in early 2011, his technology also won the “Most Fundable” award and “Most Bankable” award at the GT Business Plan Competition and Rice Business Plan Competition (the largest business plan competition in the world), respectively. He also won the “Outstanding Product of 2011” at Global Venture Labs in Austin, Texas. His products were also dubbed “The Next Big Thing” by CNN. Such competitions also included winning 1st Place and “People’s Choice Award” in the GT InVenture Prize competition 2010.

Visit TITIN website to learn more. You will receive free shipping if you type in RADIO when placing your order.

You can reach Patrick via email.

 

The Harada Method – World’s best day-to-day management process

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The Harada Method is a sport’s analogy: people love sports – how to make winners at work? Harada Method in Japan is recognized as the world’s best process on day-to-day management to develop people to their fullest capability .  Listen as we talk to Norman Bodek as he discusses what this method is and  how the method teach managers how to be coaches
Norman Bodek, a professor at Portland State, is the co-founder of The Shingo Prize for Operational Excellence at Utah State University (often compared to The Deming Prize in Japan). He is recognized as collaborator and contemporary of Dr. Deming, Dr. Juran, Phil Crosby, Dr. Kaoru Ishikawa, Dr. Joji Akao, Mr. Taiichi Ohno, and Dr. Shigeo Shingo. Norman has gone to Japan 81 times in the last 33 years and visited more than 250 plants; he has led over 35 executive study missions to Japan (and still counting!!!) He worked recently with CIBC Bank – Back Office Operations in Canada for the past four years focused on improving OpEx capabilities. Norman has published over 250 books; including translation of 100+ books in Japanese

Norman has been a frequent keynote speaker at major conferences and teaches companies on employee empowerment, Lean/Toyota Production System, customer service, productivity, lean accounting, quick kaizen, and process improvement. Norman also teaches business management students “Japanese Management  Principles” at Portland State University.

Mr. Bodek attended the University of Wisconsin and graduated with a bachelor’s degree from New York University. He also attended New York University Graduate School of Business and New York University College of Education.

Norman can be reached via email.

Managing Large-Scale, Transformational Change with Mike Waller of Emerson Human Capital Consulting

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Mike Waller loves a challenge — the trickier the better. Mike helps clients overcome complex business challenges due to mergers and acquisitions, large ERP deployments, industry deregulation and major organization restructuring. Like it says in his alma mater’s fight song: “I’m a ramblin’ wreck from Georgia Tech and a hell of an engineer.” We wouldn’t call him a wreck, but he is a hell of an engineer.

After degrees in Industrial Engineering and Psychology from Georgia Tech, Mike spent 15 years engineering successful large-scale change efforts for Fortune 500 companies like Best Buy, Pepsi, Chase Manhattan and Marriott.

Before joining Emerson, Mike was a Partner with Accenture’s Human Performance Organization and served as Director of Change and Learning at The Home Depot’s Center of Excellence. Mike lives in Atlanta, loves to run and scuba dive, but most enjoys spending time with his two children. Everyone who knows Mike thinks he’s “a hell of a father” too.

 

Moving to a Contingent Workforce with Carolyn O’Brien and Tom Followill with Tag Team Interim Experts, LLC

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Is your business challenged by having the right people when needed to build your business. There is a movement towards building a contingent workforce. The flexibility, experience and skill that contingent workers bring can be integral to a business. Carolyn and Tom discuss the benefits and opportunities in building this workforce to help you grow.

Carolyn Reeves O’Brien

As Founder and Principal of Tag Team Interim Experts, LLC, Carolyn provides overall daily leadership and managerial oversight for the company’s growth strategies. Ms. O’Brien guides Tag Team Interim Experts’ vision and values, and ensures that the agency’s efforts are translated into measurable value for every client.

Since 2006, Ms. O’Brien has led Tag Team Interim Experts through significant expansion, including garnering over 350 Interim Marketing ExpertsSM across the U.S. with a focus on placing professionals in interim marketing roles.

Ms. O’Brien brings a broad range of experience to bear on marketing – including classical marketing experience as well as interactive marketing consulting across several different industries. Prior to founding Tag Team Interim Experts, LLC, Ms. O’Brien worked for The Coca-Cola Company. She has an array of marketing experience, including brand management (the flagship brand, Coca-Cola as well as Fresca and Diet Sprite), channel management, and shopper marketing experience on several Blue Chip clients across national and regional retail. Ms. O’Brien also has extensive experience in launching new brands for The Coca-Cola Company as well as for Land O’Lakes and Cains Foods.

Prior to joining Coca-Cola, Ms. O’Brien worked as Director or Marketing at ING Financial Services where she was responsible for developing the launch strategy for the ING brand in the U.S., Canada, and Latin America. Ms. O’Brien also brings experience from the high tech industry as well as from start-up interactive companies. She also worked for PriceWaterhouseCoopers, where she was a consultant in change management. Prior to working as a consultant PriceWaterhouseCoopers, Ms. O’Brien worked for IBM in marketing, while going to school in the evenings to earn her MBA.

A native of Atlanta, Ms. O’Brien earned her bachelor’s degree in English at Wake Forest University and her Masters of Business Administration at Georgia State University.

Ms. O’Brien is also the founder and CEO of Two Tailz K9 ResQ, Inc. (www.twotailzk9ResQ.org ), a 501(c)3 organization dedicated to rescuing, rehabilitating, and rehoming homeless and abused dogs.

Carolyn can be contacted via email.

Tom Followill

Tom  is a Partner with Tag Team Interim Experts, LLC, responsible for the Company’s Business Development Strategy and Client relations.  Tom is charged with the development and execution of Tag Team’s mission to anticipate, understand and deliver Best-In-Class expertise to Clients to produce superior results.

Tom brings over 20 years of business development, client engagement and recruiting experience to Tag Team. He has experience in appointments across most functional areas and at all management levels – from individual contributors to executive and C-suite leadership.  Specifically,  his experience focuses on a significant number of industries including:  Automotive, Consumer Products and Services, General Manufacturing, Private Equity, Technology, and Venture Capital endeavors.  Tom possesses an impressive network of business experts that help him identify high-impact opportunities with exceptional focus placed on fulfilling Clients’ core strategic initiatives.

Tom’s client engagement and search experience spans Regional, National and International businesses.  He began his executive career at an internationally recognized and acclaimed law firm followed by a stint in helping to build a boutique, national marketing and public relations firm focused on B2B marketing and video production.  He developed an interest in human capital management and pursued his career in the employment industry, which included increasing responsibilities of business development and management in an international staffing firm.  Subsequently Tom helped design, build and and direct a healthcare staffing and executive placement practice.

Most recently Followill was a Senior Partner and Practice Leader with a nationally known Executive Search Firm.  He established and helped build the Consumer Product practice with a particular focus on Senior Level Executive development and placement. During his tenure, Tom developed a focused approach to his unique style of client and candidate development, centered on constructing an ever-expanding, fluid network of powerful and influential business executives.  Tom’s believes success comes from the combination of having a select network of mentors, a true passion for anticipating and exceeding Client needs, and a sincere optimism that spans his endeavors.

Tom’s outside interests include strong dedication of time to his family, coaching youth sports, promoting Entrepreneurial endeavors, playing golf, and giving his time to local and national charities and the community in general.  Tom holds a Bachelor of Arts degree from the University of the South (Sewanee) majoring in Psychology, and a Master of Business Administration degree from Georgia State University, with a concentration in Marketing and a focus in Human Resources Management.

Tom can be contacted via email.

 

Looking Beyond the Law: Civility and the Productive Work Environment

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Is your work environment one that is toxic or one of respect? Do your employees feel comfortable in speaking up and making a contribution? Stephen Paskoff and Dr. Edward Queen discuss a prescription for creating a value based business culture that encourages a more productive work environment.

Stephen M. Paskoff, Esq.

ELI®, Inc.

Stephen M. Paskoff, Esq., is the founder, president and CEO of ELI®, a training company that teaches professional workplace conduct, helping clients translate their values into behaviors, increase employee contribution, build respectful and inclusive cultures, and reduce legal and ethical risk.

Mr. Paskoff is a nationally recognized speaker and author on workplace legal issues. He has written extensively on topics related to workplace compliance and legal issues and how to affect culture change in order to build lawful, professional operations that align with an organization’s mission and values.

In addition, Mr. Paskoff is the former Co-Chair of the ABA’s Compliance Training and Communication Subcommittee, which explores best practices in training methodology as well as overall strategies for implementing learning and communication plans to maintain corporate compliance. He currently serves on the Editorial Board of Workforce Management magazine.

Prior to establishing ELI® in 1986, Mr. Paskoff was a trial attorney with the Equal Employment Opportunity Commission and a partner in a management law firm. He is a graduate of Hamilton College and the University of Pittsburgh School of Law and is a member of the Pennsylvania and Georgia bars.

Stephen can be contacted via email. Click here to view his company’s website.

Dr. Edward L. Queen

Emory University

Edward Queen, is director of the D. Abbott Turner Program in Ethics and Servant Leadership and Coordinator of Undergraduate Studies at Emory University’s Center for Ethics.  At Emory he also serves as Director of Research for the Institute of Human Rights and co-convener of the Initiative on Religion, Conflict, and Peacebuilding.  Queen received his B.A. from Birmingham-Southern College, his M.A. and Ph.D. degrees from the Divinity School of the University of Chicago, and his J.D. from the Indiana University School of Law-Indianapolis.

Queen’s previously served as founding director of the Religion and Philanthropy Project at the Indiana University Center on Philanthropy and of the Islamic Society of North America’s Fellowship Program in Nonprofit Management and Governance.  A former program officer at Lilly Endowment, Inc. with a major responsibility for grants in nonprofit governance and leadership, Queen has consulted with numerous nonprofit, governmental, and educational organizations on management issues and ethics policies.  These organizations have included the Helsinki Committee for Human Rights, the Pew Charitable Trusts, Independent Sector, USAID, NAFSA: The Association of International Educators, the Southeastern Council of Foundations, and the Corporation for National and Community Service.

Dr. Queen can be reached via email.

Finding and Developing Talent in the Franchise Industry with Bill Williams of Axxiom Franchise Advisors, LLC

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Finding and developing talent in the franchise industry is very different from the traditional corporate world. Franchisors have to find the right talent to build the business and maintain the brand. Bill Williams is a Franchise Advisor who works with Franchisors to help them find the right talent for their organization. Listen as Bill talks about the qualities needed in a successful franchisee along with franchise owner Monte Bruner with The Dentist’s Choice. Bill knows what it’s like to want to control your destiny by owning a business.

He began his career as an officer in the United States Army where he served for several years and is a Vietnam veteran.   For more than 25 years, he was an executive with technology companies, responsible for training, support, operations and IT.

After experiencing “his final corporate reorganization,” he became an adjunct career consultant with Right Management Associates, the firm who provided his outsourcing services and realized he is, at heart, an entrepreneur.

It was there that he discovered his passion to help others discover their full potential. “As a consultant, I helped them get past the anger and shock of being fired and see this as one of the greatest opportunities of their lives,” he says. “Often, they chose to ‘hire themselves’ and start their own businesses.”

Bill also had aspirations to be his own boss. He wanted to run a business that capitalized on his military and corporate experiences to help others realize their dreams. Research showed that the structure and track record of franchise businesses increased an owner’s success rate.

Genuine. Seasoned and wise. Of the highest integrity. Respected and trusted. Caring. An excellent listener with your best interests at heart. That’s how Bill’s colleagues and clients describe him. He speaks and writes on career issues and hopes to write a book one day soon, “Golf as a Metaphor for Life”.

An avid runner and golfer, Bill has been married to his wife, Lucy, since 1969. They live in Marietta, Georgia, and have three adult children, all married and in their own careers, and two, soon to be three grandchildren.

Bill can be reached via email at bwilliams@4axxiom.com.

The New Professional Home for Performance Improvement Specialists with Dr. Judy Hale and Deb Page

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Atlantan Deb Page and veteran international performance consultant Dr. Judith Hale have launched a new L3C organization, The Institute for Performance Improvement to advance improvement in education and the workplace through social entrepreneurial efforts. The L3C, or Low-profit Limited Liability Corporation is a new type of organizational entity created by legislation in a growing number of states of , which allows for an organization organized like an LLC to enjoy many of the benefits of non-profits, such as grant development, while being able to generate a profit doing its core mission in benefit to the common good.

Deb Page, CPT

Deb is a strategy and performance consultant in systemic improvement of performance. Throughout her career, Deb has established a reputation as an innovator and problem-solver that inspires and attains outstanding results.

She began her career as a high school teacher after graduating from the University of Georgia with a B.S. in Language Education. Her corporate career was spent in retail, service and financial services, in Human Resources, Quality and Performance Improvement, Training, Executive Development and Coaching, and Business Development. The majority of her career she worked in subsidiaries of Citigroup, and launched and led a corporate university. In 2001 she left her position as Sr. Vice President for Instruction and Business Development for Citibank, N.A. to form Willing Learner, Inc. where she has consulted to improve performance across a broad range of sectors. Training Magazine has honored Deb as one of the “new guard in training and development”.

Deb was awarded the evidence-based Certified Performance Technologist job certification in 2011 by the International Society for Performance Improvement (ISPI) based on her work in education improvement.

She and Dr. Judith Hale of Hale Associates (www.HaleAssociates.com) developed the fully evidence-based Certified School Improvement Specialist, awarded through a collaborative arrangement with the International Society for Performance Improvement (www.ISPI.org) Together they founded The Institute for Performance Improvement, (www.IFPImprovement.org) a social entrepreneurial organization which develops Communities of Practice of high performing practitioners to facilitate meaningful work and sustainable improvement in education and the workplace. The Institute trains individuals to effectively facilitate improvement using Human Performance Technology methods (HPT). Deb serves as President of The Institute.

In 2002, she led the start of the Georgia Leadership Institute for School Improvement (www.GLISI.org) a public/private initiative to improve education leadership. Under her leadership the Institute developed a solid track record for helping school systems improve student achievement and organizational effectiveness.

In November 2012, Deb and Dr. Hale published The School Improvement Specialist Field Guide via Corwin Press. The Field Guide is based on the ten Certified School Improvement Specialist standards and contains a wide variety of tools and processes for facilitating sustainable, systemic improvement.

Through Willing Learner, Inc. and The Institute for Performance Improvement, she provides strategic planning support and performance consulting services. Contact Deb at deb.page@willinglearner.org or at 678-428-2363.

 

Judith Hale, Ph.D., CPT

Dr. Hale is one of the more prolific writers and well-known consultants in the field of performance improvement.  She is the author of The Performance Consultant’s Fieldbook 2nd ED, Performance-Based Certification, 2nd ED, Performance-Based Evaluation, and Performance-Based Management, and Outsourcing Training and Development.  Her latest book is the  School Improvement Specialist Field Guide: Facilitating Success (Corwin) co-authored with Deb Page.  Judy has been a consultant to management in the public and private sectors for more than 25 years.  She specializes in performance improvement, certification programs, evaluation protocols, and the implementation of major interventions.  She has served as Director of Certification and President of International Society for Performance Improvement (ISPI).

Judy recently spoke on New Paradigms for Professional Credentials: How Globalization and Technology are Impacting Credentialing for the Certification Network Group on in DC.  The increasing complexity of work and the emergence of new professions have produced a global skills gap.  As a result enterprises in the public and private sectors are demanding the creation of new pathways that rapidly build and measure proficiency.  This has spurred an increase in the development of credentials (certificates, certifications, and accreditations) being offered by new players who are rewriting the rules on how to define and measure competence.

Judith was awarded a B.A. from Ohio State University, a M.A. from Miami University, and a Ph.D. from Purdue University.  She can be reached at haleassoci@aol.com or 630-427-1304.